MerchSource

Privacy Policy

Thank you for visiting merchsource.com (the “Website”). MerchSource LLC and all related, affiliated and subsidiary entities (“MS,” “we,” or “us”) is committed to protecting your privacy. We strive to keep your Personal Information (as defined below) confidential.

This Privacy Policy describes: (i) the customer information we collect, including Personal Information, how long we retain it and why; (ii) how we use information and Personal Information and when (and if) we share it with third parties; (iii) the choices you can make about how your Personal Information is collected, used and shared; (iv) how to correct, delete or transfer your Personal Information; and (v) the data security, accuracy and access measures we have adopted to protect Personal Information under our control from loss, misuse or alteration.

BY USING THE WEBSITE, YOU ARE CONSENTING TO THIS PRIVACY POLICY. THIS PRIVACY POLICY IS INCORPORATED INTO AND MADE PART OF OUR WEBSITE TERMS AND CONDITIONS.  PLEASE READ THE ENTIRE PRIVACY POLICY AND ALSO OUR WEBSITE TERMS AND CONDITIONS CAREFULLY.

This Privacy Policy does not apply to information collected by any third party, even if such information is collected through an application or content (including advertising) that is linked to or accessible from the Website. 

RESPONSIBILITY FOR YOUR INFORMATION

MS is the data controller with respect to all of the information, including Personal Information, collected from visitors to the Website. The obligations of a controller is to provide you with information of what, why and how we process your information.

Where MS is not the controller you will be adequately informed.

PERSONALLY IDENTIFIABLE INFORMATION

When used in this Privacy Policy, the term “Personal Information” means any information by which you can be identified, such as your name, address, telephone number, etc. Other information that does not relate to or identify you as an individual is not Personal Information.

DATA COLLECTION

You cannot submit items or information on our Website without telling us who you are and revealing Personal Information. We collect Personal Information for the purpose of enabling us to contact you directly, confirming your identity, fulfilling requests on our Website, and complying with relevant laws and regulations. We will only process information about you when having a lawful ground and business reason to do so. In general we rely on the following reasons to collect and process your data:

Whether or not to provide MS with Personal Information is completely your own choice. But if you choose not to provide the information we request, you will be unable to receive certain information and services on our Website. We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us or call us to make a request. We also collect information, including Personal Information, when you participate in any interactive features of the Website, fill out a form, or otherwise communicate with us via the Website.  In addition, when you register a new MS product or ask to be included in an email mailing list, we collect and store the information and Personal Information you provide in a secure database.

By submitting your Personal Information to MS you agree that you do not object to any transfer, processing or storage of Personal Information in accordance with this Privacy Policy.

USE OF PERSONAL INFORMATION

Your Personal Data will normally be used by MS for purposes such as:

The Personal Information that you provide to us and information about your order may be combined with other Personal Information (such as demographic information and past product history) available from our records and other sources. This information may, with your consent, be used to for future marketing efforts, business development and making the operation of our Website more efficient.

Marketing and Business Development

Occasionally we may use Personal Information to send you details of new products, services, updates, and invites to events. We will, however, only do so when we have a legitimate interest to contact you and/or where you consent to being contacted in such way. If you prefer not to receive promotional material from MS, please let us know by e-mailing us at privacy@merchsource.com and put “unsubscribe” in the subject line together with the name of the publication you wish to unsubscribe from. Our marketing communications will also include an “unsubscribe” link.

Transfer of Assets

If all or substantially all of our business assets were acquired, or in the unlikely event that we go out of business or enter into bankruptcy, customer information (including your Personal Information), would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any assets, including your Personal Information, may continue to be used as set forth in this Privacy Policy.

SHARING PERSONAL INFORMATION

We do not provide Personal Information to any unaffiliated parties or third parties, except in certain circumstances as set forth in this Privacy Policy.

To provide and administer our Website and our services thereon, we may need to share your Personal Information with our partners and different service providers or suppliers that we work with. This does not adversely affect your rights. We will take all reasonable steps necessary to ensure transferred information is kept secure as required by applicable data privacy laws.

We may disclose ‘blind’ aggregated data and user statistics to prospective partners and other third parties, and for other lawful purposes. Blind data is data which does not identify an individual person or disclose Personal Information.  We may also disclose Personal Information with your consent or at your direction.

Please be advised that in certain circumstances, MS may be required to disclose your Personal Information to governmental organizations, attorneys and private agencies that conduct relevant criminal and civil investigations, or otherwise as required by our legal obligations.

RETENTION AND TRANSFER OF PERSONAL INFORMATION

We retain Personal Information as necessary to service your use of the Website and our services.  We also keep Personal Information, meta data, documentation, and any other relevant information as permitted and/or required by law.

When the retention time is reached your information may be destroyed. You may also ask MS to transfer your Personal Information upon request. Please contact privacy@merchsouce.com to request transfer of your Personal Information or for more information regarding retention time and retention of information.

ACCURACY OF PERSONAL INFORMATION

We want to keep your Personal Information as correct and updated as possible. If your Personal Information is incorrect or has changed, please inform us by sending us an email to privacy@merchsource.com.

YOUR RIGHTS AND COMMUNICATIONS

You have the right to make the following request to MS:  

Following your initial transaction on our Website or contact with us, we want to continue to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to privacy@merchsource.com. Please provide your full name and email address, and describe specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.

COOKIES

As part of offering and providing customizable and personalized services, many websites use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to allow faster and easier access to your information, monitor traffic on the Website, and measure traffic patterns to improve functionality of the Website. Our web pages may also contain electronic images known as web beacons (sometimes called clear gifs, pixel tags, and single-pixel gifts) or other advanced technologies that are useful in the provision of services to you, permitting us, for example, to counter users who have visited those pages and for other related Website statistics. We may also use such devices to verify compliance with our terms and conditions of use or with any promotions on the Website.

If you do not want MS to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the services and functionalities at our Website.

WEBSITE TRAFFIC

We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our Website. We use this information to track aggregate traffic patterns throughout the Website. Such information is not correlated with any Personal Information.

As previously stated, MS may also use cookies to track your visit to our Site. While our web servers may automatically log your IP address, this information will not be used to identify you and you remain anonymous.

SOCIAL SHARING FEATURES

The Website may offer social sharing features and other integrated tools (such as the Facebook “Like” button and the Twitter “Follow” button), which let you share actions you take on the Website with other media. The use of such features enables the sharing of information with your friends or the public, depending on the privacy settings you establish with the entity that provides the social sharing feature. You use these social sharing features at your own risk. No security measures, including the privacy settings referenced above, are perfect or impenetrable.  We cannot and do not guarantee that the information you share using such features will not be viewed by unauthorized persons. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

SECURITY

MS uses commercially reasonable efforts to safeguard the security of your information with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers and make sure you use a secure browser. The Website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where Personal Information is required. This protects the confidentiality of your Personal Information while it is transmitted over the Internet. We may update browser requirements from time to time by posting a notice on the Website.

Remember to sign out of any account and close your browser window when you have finished your work to ensure that others cannot access your account by using your computer when you are away from it. Because of the global nature of the Internet, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as discussed above or otherwise designated, the Website does not use security encryption measures. Therefore, information that you disclose by use of the Website (as with any website that is non-secure), by posting a message or using e-mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk.

THIRD PARTY WEBSITES

The Website may contain links to third party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information and Personal Information. Before visiting and providing any information to any third party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information and Personal Information. We are not responsible for the content, privacy, security practices, or policies of any third parties, including other websites, services, or applications that may be linked to or from the Website.

CHILDREN UNDER THE AGE OF 13

The Website is not intended for children under 13 years of age.  MS does not knowingly solicit Personal Information from children or send them requests for Personal Information.  If you are under 13, do not use or provide any information on this Website or on or through any of its features.  If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please contact us electronically at privacy@merchsource.com or write to us at the address set forth below.

PRIVACY POLICY CHANGES

MS reserves the right to amend, alter, or otherwise change this Privacy Policy at our sole and absolute discretion. If we modify this Privacy Policy, we will notify all users via email, and may specifically ask you to agree to the modified terms in order to continue using the Website. Otherwise, further use of the Website following any such change constitutes your agreement to follow and be bound by the modified Privacy Policy. We encourage you to periodically review the Privacy Policy to stay informed about how we are helping to protect the Personal Information we collect.

CONTACT INFORMATION

MS welcomes your comments regarding the Privacy Policy. If you believe that MS has not adhered to the Privacy Policy, please contact us electronically at privacy@merchsource.com or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

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